Posts Tagged "website"

Home Sweet Home (Yes, We Moved)

Dear Kid,

Home Sweet Home. Welcome to our new site DearKidLoveMom.comWelcome to’s new home.

You didn’t notice? Good.

You can never go home again, but the truth is you can never leave home, so it’s all right. ~Maya Angelou

Yesterday, DearKidLoveMom moved to a new hosting service (we’d outgrown our starter hostess—shout out and thank you to the fab Donna who did all the packing and moving).

Home is not where you live but where they understand you. ~Christian Morgenstern

I’m not sure that people with a subscription got yesterday’s post (it was about America’s Got Talent and you can find it here). If you didn’t get it, I’m sorry. It was probably in a box that didn’t get unpacked as quickly as it should have.

Hopefully today’s post behaves the way it’s supposed to and reaches you as it’s supposed to.

Home is a name, a word, it is a strong one; stronger than magician ever spoke, or spirit ever answered to, in the strongest conjuration. ~Charles Dickens

“Home” is one of those interesting words. You can’t really translate the concept into most languages. It’s more than “house”, it’s more than “castle”, it’s more than a type of structure.

Home means different things to different people, and I think it means different things depending on the stage of your life.

Home is a place you grow up wanting to leave, and grow old wanting to get back to. ~John Ed Pearce

I hope that you can make a home wherever your wanderings take you, but that you’ll always come home to us (at least to visit).

Love, Mom


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Customer Service? Not So Much

Dear Kid,

Customer Service can be wonderful, easy, and painless.

Last night, it was none of those things.

I was locked out of a website that I needed to get into. After trying several different magical incantations, I gave up and called Customer Service. Since the Help Desk was going to be open for another 30 minutes or so, I thought things would go smoothly.

Calling Customer Service DearKidLoveMom.comThe first automated message really, really, really wanted me to fill out a ticket on the website. Yep, the same website that I wasn’t able to get to. I declined the invitation.

The automated system punished me by playing music. Not just bad music (that was predictable), and not just music interrupted every 47 seconds by a message (I’ll get to that in a minute), but music of varying volume. In the space of 6 seconds it would go from regular volume to undetectable by human ears, making me wonder if a) I’d been cut off, b) I was in spot with bad reception (even though I hadn’t moved), or c) if I was being transferred to a Helpful Person. I, of course, immediately assumed that a real person would answer the phone during one of these sound deficits and I would have no idea, the person would then hang up on me, and I’d have to call in again. Which would be awful. Especially because the help desk was only going to be open another 23 minutes.

The message which I heard more times than seems reasonable: “Thank you for your patience. Please try using our knowledge library by logging onto We look forward to helping you.”

This was clearly a bunch of hooey. Not only do I not have patience in this sort of situation, they clearly didn’t look forward to helping me. 13 minutes until the help desk closes.

Since a few thousand polite invitations to use the website didn’t work, the automated system switched tactics. The music changed from Bad 1980s Music (Designed to Soothe) to What My Least Favorite 3-Year-Old Niece Recorded Over the Weekend (Designed to Annoy). Where the first batch failed to reach its goal, the second succeeded brilliantly.

I was, indeed, annoyed. 7 minutes left.

(And I thought I didn’t have a blog topic. Ha!)

Did I mention the crick in my neck from doing the ear-shoulder-phone-hold so that I could document the process (and by “document the process” I mean “type”)? I was

With EXACTLY 42 seconds until the help desk hours were over, “Adam” answered the call. I’m pretty sure that’s not his real name since he stumbled over it. I’m also pretty sure that “Adam” and his friends were all sitting around waiting until the last possible second to take the remaining calls for the day. (Seriously, who waits on hold for 33 minutes and 18 seconds these days? Yes, I looked. I had to know.)

I explained my problem to “Adam.” He punched a few buttons. No change. He punched a few more buttons. All fixed.

Very glad to have it all fixed. Very un-glad to have the worst “hold” experience on three continents. (I actually wrote that on the survey they promptly sent me.)

Hope no one keeps you waiting today.

Love, Mom

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